Show All Answers

1. Do you have wheelchair accessible locations?

All Wave Transit Vehicles are ADA Accessible. 

2. Do I have to be at a bus stop to be picked up?

No, a passenger may catch a bus at any intersection along the route; as long as, it is deemed safe and the passenger signals the Bus Operator on the same side of the street that the bus is traveling. Passengers that have an Android or Apple IPhone can download and access the MyStop App to receive real-time route information and identification of bus stop locations.

3. Can I use a Transfer to return Home?

No, all fares and transfers are used for one way trips. A fare must be paid to travel outbound from your original destination and to return back to that original    

destination.

4. Can I share my Monthly Pass with another rider?

No, the monthly pass is only valid for one swipe per ride or passenger trip.

5. I bought a Monthly Pass and The Transit was closed for a holiday, will the Transit System give me a credit for the day it was closed?

No, all passes are valid from the date it was activated to the date of expiration stamped on it.

6. Do you have a bus that travels to the Airport?

Yes, Route #1-Airport now travels to and from Mobile Regional Airport. The new bus stop known as “Airport Station” is located on the west end, outside curb, of Mobile Regional Airport and departs hourly Monday-Friday, 6:00a.m.-7:00p.m. and Saturdays, 7:00a.m. -7:00p.m.

7. Why won't the bus wait for me? They know I ride every day.

All buses are on a fixed time schedule, we suggest a passenger get to the bus stop at least 10 minutes early, to wait for the bus. Bus Operators are not required to wait on passengers running late, due to time constraints in their schedules.

8. Why do the drivers make me show my ID?

 All reduced fare passengers are required to show their Wave Transit ID to receive the reduced fare.

9. What are the lost and found policies and procedures for the Wave Transit System?

Telephone: 251-344-6600
Office Hours: Monday through Friday: 8 a.m. to 5 p.m. (CST) 

Summary of Polices/Procedures

• Please be advised that items are not guaranteed to be found by the operator.
• The Wave Transit System’s lost and found items will be processed and /or discarded from the Beltline Office, 1224 W. I-65 Service Road, South, Mobile, Alabama
• Lost and found items are reported by the Operator to the Dispatch Office or    On-Duty Supervisor.  
• If Items are lost on Saturday, those items will be available on the next business day.
• If an item is lost on a day that falls prior to an observed holiday, then the item will not be available until the next business day.
• All items are held in the Dispatch Office for (30) thirty consecutive days from the date they are found by The Wave Transit.

Disposal Process

• All perishable food and soiled items that are emanating an odor will be disposed of immediately.
• Personal documents such as ID/Credit/Social Security Cards, Driver’s Licenses, etc. will be shredded.
• Items of no apparent value or use will be discarded.
  Items in good condition will be donated to a charitable organization.
  
  

10. Pets

Pets are not allowed on the bus, except for assisted service animals that are such marked or declared (having a harness, coat, or card from doctor.)

11. Loading and Unloading Your Bike

Step 1

• Remove loose items from bike.
• If bike rack is empty, squeeze handle to release latch and fold down rack. The rack weighs less than 20 pounds and is easy to raise and lower.

Step 2

• Only load your bike from the curb side or in front of the bus. This is for your safety!
• Lift your bike into the available wheel slot. Use the farthest slot from the bus.

Step 3

• Raise and secure the support arm over the front tire of your bike.
• The support arm must be positioned so the hook rests on the highest point of the tire.
• If you wish, secure your bike with your personal bike lock.
• Board the bus and pay your regular fare (there is no additional charge for a bicycle).

Step 4

• Inform the driver you will be unloading your bike when you signal for your stop.
• Lower the support arm, lift your bike out of rack toward the curb.
• Fold up the rack if empty, and step away from bus with bike.