FAQs • The Wave Transit System, AL • CivicEngage

Why is The WAVE transitioning to fareboxes?: The new fareboxes reduce passenger boarding time due to the faster ways to pay and increases on time performance. Additionally, the new fareboxes will no longer have mechanically moving parts which significantly reduces the maintenance downtime.

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MyWAVE General FAQs

1. What is happening to The Wave Transit Fareboxes?: The Wave is transitioning to new tap & go fareboxes that feature four ways to pay: MyWAVE Card, MyWAVE Mobile App, limited use passes, and cash.

2. Why is The WAVE transitioning to fareboxes?: The new fareboxes reduce passenger boarding time due to the faster ways to pay and increases on time performance. Additionally, the new fareboxes will no longer have mechanically moving parts which significantly reduces the maintenance downtime.

3. What are the four ways to pay?: MyWAVE Card, MyWAVE Mobile App, Limited use pass, and cash.

4. Are fare prices changing?: No, fare prices will remain the same, A day pass is $3, $ a weekly pass is $10, and a monthly pass is $40. With the use of a MyWAVE card or your mobile app, transfers are free.

5. How will transfers work with the new farebox?: Transfers are embedded into the card or app. It will be on your next tap within a two hour window of your initial tap, eliminating the old transfer fee.

6. How will a transfer work if I don’t use the MyWAVE Card or app?: You will need to pay an additional fare.

7. Does the farebox provide change?: No, however, transfers are now free when using your MyWAVE Card or app and using digital currency eliminates the need for change.

8. Are the MyWAVE Card and mobile app interchangeable?: Not at this time. The Pay as You Go balance and/or frequent rider pass on your MyWAVE Card is separate from the balance or pass on your MyWAVE Mobile Application.

9. How long will the MyWAVE Cards last?: A MyWAVE card is usable for 3 years before having to purchase a new one.

10. What should I do if I lose MyWAVE Card?: Contact customer service immediately at (251)344-6600. The funds remaining on your card will be reloaded to the new card. The cost of a new card is $4.00.

11. I am a reduced fare rider, will I receive a different version of the MyWAVE Card?: Yes, you will receive a picture ID MyWAVE Card.

12. Are reduced fare products available in the MyWAVE App?: Only Full-Fare products are available.

13. How do I reload the MyWAVE Card?: You can reload your MyWAVE card at our customer service office: GM&O at 110 Beauregard St Suite 104.

- Pay as you Go (Load money on your card)

- Weekly Passes

- Monthly Passes

15. How do I purchase a Senior, Disabled, or Student MyWAVE Card?: Contact Customer Service at (251) 344-6600 and a Customer Service Rep will direct you on the required documentation you will need to provide in-person to obtain a reduced fare MyWAVE card. Once your information has been verified, you will be able to purchase your new reduced fare MyWAVE card. You can now load your card with a fare pass at a reduced rate.

16. Are the MyWAVE Card and mobile app interchangeable?: Not at this time. The Pay as You Go balance and/or frequent rider pass on your MyWAVE Card is separate from the balance or pass on your MyWAVE Mobile Application.

17. How do I download and use the MyWAVE app?: The MyWAVE Mobile App can be downloaded through the Apple store and Google play. The app has a stand-alone payment option that requires only a mobile device to use.

IPhone:

In the MyWAVE App, “Create an Account.”
In the Cards section, press “Add a MyWAVE Card to Apple Wallet” or press (“add card” icon) at the top left.
Follow the prompts to add a pass to your MyWAVE card.
Once your purchase is complete, press “Add to Apple Wallet.” Choose which Apple device will use your new card (iPhone or Apple Watch)
Once your card is added, it will display in the Cards section of the MyWAVE app as well as in Apple Wallet.

Compatible with iPhone 8 and above (running iOS 13.6 and above) and Apple Watch Series 3 and above (running watch OS 6.2.8 and above).

Android:

In the MyWAVE App, “Create an Account.”
In the Cards section, press the “add card” icon at the top left.
Press “Add a MyWAVE Card on your Phone.” This will allow you to add a “virtual” MyWave card on your phone to scan and pay.
Follow the prompts to add a pass to your MyWave card.
Once your “virtual” MyWAVE card is added, it will be displayed in the Cards section of the MyWAVE app.
Reduced Fare customers (Seniors, The Disabled, and Students) can also add their existing MyWAVE cards to their phone and pay.

Compatible with Android running software version 9.0 and above.