Reasonable Modification Request

A reasonable modification is a modification to The Wave Transit’s policies, practices or procedures that is requested by a person with a disability to ensure they are able to use The Wave Transit system.

To request a reasonable modification to current policies, practices, or procedures, please contact Customer Service at 251-344-6600 to submit your request.

The Wave Transit may deny requests for modifications where:

  1. Granting the request for modification would fundamentally alter the nature of The Wave Transit’s services, programs or activities;
  2. Granting the request would create a direct threat to the health and safety of others;
  3. It is determined that the customer is able to fully use the entity’s services, programs, or activities for their intended purpose without the requested modification;
  4. Granting the request would result in an undue financial and administrative burden.

To file an ADA or accessibility complaint or modification request regarding The Wave Transits' programs or services, please use the appropriate forms below. For more information, contact The Wave Transit’s Customer Service at (251)344-6600, fax (251)304-5600, or email