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1. Can I purchase a Day Pass online or at Customer Service?

Day passes can be purchased at the GM&O Customer Service.

2. How do I order MAP tickets?

To purchase MAP tickets, call Customer Service at (251) 344-6600 ext. 265, or request for tickets to be mailed by purchasing online using a major debit or credit card (MAP Online Ticket Purchase).

3. How long does it take to get my MAP tickets or bus pass if ordered phone?

It can take up to 7-10 business days to receive your tickets in the mail.  We ask that  customers make their ticket order at least a week in advance to ensure they are received in time.

4. Can I receive a refund for my bus pass if I don’t use it?

No, bus passes are non-refundable.

5. What happens if I lose my bus pass and my time has not expired?

Lost, stolen, or destroyed bus passes cannot be replaced and is non-refundable.

6. How can I obtain route information?

For Android or Apple IPhones you can download MyStop App. 

Paper route schedules are also available at the GM&O location.

7. I have a voucher for a bus pass, what do I need to bring to secure my pass?

A government issued or picture form ID identifying you as the recipient on the voucher.

8. Does the Wave bus service travel outside the city limits?

No, The Wave only service the inner city limits of Mobile

9. Can I bring my bike on the Bus?

Yes, buses are equipped with bike racks on the front of the bus.

10. Can I bring my dog on the bus?

Customers can't bring pets on buses unless it's a service animal.