Frequently Asked Questions

Twenty-two (LOL)

No we do not server drinks on the bus, sorry!  Drinks with Lids are allowed. Click here

No we do not server drinks on the bus, sorry!  Drinks with Lids are allowed. Click here

All Wave Transit Vehicles are ADA Accessible. 

No, but it is highly recommended. A passenger may catch a bus at any intersection along the route as long as it is deemed safe. The passenger may signal the Bus Operator on the same side of the street the bus is traveling.  Passengers that have an Android or Apple iPhone can download and access the MyStop App to receive real-time route information and identification of bus stop locations.

No, all fares and transfers are used for one way trips. A fare must be paid to travel outbound from your original destination and to return back to the original destination.

No, the monthly pass is only valid for one swipe per ride or passenger trip.

No, all passes are valid from the date it was activated to the date of expiration stamped on it.

 All reduced fare passengers are required to show their Wave Transit ID to receive the reduced fare.

Telephone: 251-344-6600
Office Hours: Monday through Friday: 8 a.m. to 5 p.m. (CST) 

Summary of Polices/Procedures

• Please be advised that items are not guaranteed to be found by the operator.
• The Wave Transit System’s lost and found items will be processed and /or discarded from the Beltline Office, 1224 W. I-65 Service Road, South, Mobile, Alabama
• Lost and found items are reported by the Operator to the Dispatch Office or    On-Duty Supervisor.  
• If Items are lost on Saturday, those items will be available on the next business day.
• If an item is lost on a day that falls prior to an observed holiday, then the item will not be available until the next business day.
• All items are held in the Dispatch Office for (30) thirty consecutive days from the date they are found by The Wave Transit.

Disposal Process

• All perishable food and soiled items that are emanating an odor will be disposed of immediately.
• Personal documents such as ID/Credit/Social Security Cards, Driver’s Licenses, etc. will be shredded.
• Items of no apparent value or use will be discarded.
  Items in good condition will be donated to a charitable organization.
  
  

Pets are not allowed on the bus unless it's a service animal.

Step 1

• Remove loose items from bike.
• If bike rack is empty, squeeze handle to release latch and fold down rack. The rack weighs less than 20 pounds and is easy to raise and lower.

Step 2

• Only load your bike from the curb side or in front of the bus. This is for your safety!
• Lift your bike into the available wheel slot. Use the farthest slot from the bus.

Step 3

• Raise and secure the support arm over the front tire of your bike.
• The support arm must be positioned so the hook rests on the highest point of the tire.
• If you wish, secure your bike with your personal bike lock.
• Board the bus and pay your regular fare (there is no additional charge for a bicycle).

Step 4

• Inform the driver you will be unloading your bike when you signal for your stop.
• Lower the support arm, lift your bike out of rack toward the curb.
• Fold up the rack if empty, and step away from bus with bike.

Yes, you can bring a small foldable shopping cart. You must remove all items from shopping cart and fold your cart. You must keep possession of your items at all times.

Six small bags or one large bag.

No, it is the clients' responsibility to load and unload their bags.

They must be at least twelve years of age.

No, children six years and under in accordance with state laws must be in a car seat or booster seat. The Mobility Assistance Program (MAP) vehicles are not equipped to secure those type of seats.

We are a shared ride service and this will not be permissible or schedule time will not allow.

A Day Pass can be purchased through our customer service representative(s) at the GM&O Transportation Center (110 Beauregard St.).

To purchase MAP tickets, call Customer Service at (251) 344-6600 ext. 265, or request for tickets to be mailed by purchasing online using a major debit or credit card (MAP Online Ticket Purchase).

It can take up to 7-10 business days to receive your tickets in the mail.  We ask that  customers make their ticket order at least a week in advance to ensure they are received in time.

No, bus passes are non-refundable.

Lost, stolen, or destroyed bus passes cannot be replaced and is non-refundable.

Download a The Wave Transit Mobile App- Avail Technologies to view bus routes, bus route stops, and real-time bus information. To download the app, please follow the links below. 

Apple Download   Android Download

Customers can also view bus route information through our website, or pick up a brochure from the GM&O Transportation Center (110 Beauregard St.).

A government issued or picture form ID identifying you as the recipient on the voucher.

No, The WAVE only provides routes in the City of Mobile, not Mobile County.

Yes, buses are equipped with bike racks on the front of the bus.

Customers can't bring pets on buses unless it's a service animal.

The Wave is transitioning to new tap & go fareboxes that feature four ways to pay: MyWAVE Card, MyWAVE Mobile App, limited use passes, and cash.

The new fareboxes reduce passenger boarding time due to the faster ways to pay and increases on time performance. Additionally, the new fareboxes will no longer have mechanically moving parts which significantly reduces the maintenance downtime.  

MyWAVE Card, MyWAVE Mobile App, Limited use pass, and cash.

No, fare prices will remain the same, A day pass is $3, a weekly pass is $10, and a monthly pass is $40. With the use of a MyWAVE card or your mobile app, transfers are free. 

Transfers are embedded into the card or app. It will be on your next tap within a two hour window of your initial tap, eliminating the old transfer fee.

You will need to pay an additional fare.

No, however, transfers are now free when using your MyWAVE Card or app and using digital currency eliminates the need for change.

Not at this time. The Pay as You Go balance and/or frequent rider pass on your MyWAVE Card is separate from the balance or pass on your MyWAVE Mobile Application.

A MyWAVE card is usable for 3 years before having to purchase a new one. 

Contact customer service immediately at (251)344-6600. The funds remaining on your card will be reloaded to the new card. The cost of a new card is $4.00.

Yes, you will receive a picture ID MyWAVE Card.

Only Full-Fare products are available.

You can reload your MyWAVE card at our customer service office: GM&O at 110 Beauregard St Suite 104.

- Pay as you Go (Load money on your card)

- Day Pass

- Weekly Pass

-  Monthly Pass

Contact Customer Service at (251) 344-6600 and a Customer Service Rep will direct you on the required documentation you will need to provide in-person to obtain a reduced fare MyWAVE card. Once your information has been verified, you will be able to purchase your new reduced fare MyWAVE card. You can now load your card with a fare pass at a reduced rate.

Not at this time. The Pay as You Go balance and/or frequent rider pass on your MyWAVE Card is separate from the balance or pass on your MyWAVE Mobile Application.

The MyWAVE Mobile App can be downloaded through the Apple App Store, or the Google Play Store. The app has a stand-alone payment option that requires only a mobile device to use.

iPhone:

• In the MyWAVE App, “Create an Account.”
• In the Cards section, press “Add a MyWAVE Card to Apple Wallet” or press (“add card” icon) at the top left.
• Follow the prompts to add a pass to your MyWAVE card.
• Once your purchase is complete, press “Add to Apple Wallet.” Choose which Apple device will use your new card (iPhone or Apple Watch)
• Once your card is added, it will display in the Cards section of the MyWAVE app as well as in Apple Wallet.

Compatible with iPhone 8 and above (running iOS 13.6 and above) and Apple Watch Series 3 and above (running watch OS 6.2.8 and above).

  Android:

• In the MyWAVE App, “Create an Account.”
• In the Cards section, press the “add card” icon at the top left.
• Press “Add a MyWAVE Card on your Phone.” This will allow you to add a “virtual” MyWave card on your phone to scan and pay.
• Follow the prompts to add a pass to your MyWave card.
• Once your “virtual” MyWAVE card is added, it will be displayed in the Cards section of the MyWAVE app.
• Reduced Fare customers (Seniors, The Disabled, and Students) can also add their existing MyWAVE cards to their phone and pay.

Compatible with Android running software version 9.0 and above.