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CP - Functionality Test

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1. Are there opportunities to advertise with The Wave?

Of Course! We'd love to advertise your business on The Wave buses & signs! For more information on advertising terms & conditions, as well as options, please click here. 

2. Can I apply online?

answer here

3. Do I have to license my pets?

Answer here.

4. Where can I sign up for utilities?

Answer here

5. How do I contact a city/county department?

Visit the Staff Directory to find all department and staff contact information.

6. Where can I find the answers to my frequently asked questions?

Use the FAQs module to easily find answers to the questions you ask the most.

7. Trivia: What's two & two?

Twenty-two (LOL)

8. do they server drinks on the bus

No we do not server drinks on the bus, sorry!  Drinks with Lids are allowed. Click here

9. do they server drinks on the bus

No we do not server drinks on the bus, sorry!  Drinks with Lids are allowed. Click here

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Fares

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1. Can I purchase a Day Pass online or at Customer Service?

No, Day Passes can only be purchased on the bus at a cost of $3.00 for unlimited riding for the day.

2. How do I order MAP tickets?

To purchase MAP tickets call Customer Service at (251) 344-6600 ext. 265 or purchase online using a major debit or credit card (MAP Online Ticket Purchase).

3. How long does it take to get my MAP tickets or bus pass if ordered phone?

It can take up to 7-10 business days to receive your tickets in the mail.  We ask that make your ticket order at least a week in advance to insure you get them in enough time.

4. Can I a refund for my bus pass if I don’t use it?

No, bus passes are non-refundable.

5. What happens if I lose my bus pass and my time has not expired?

Lost, stolen, or destroyed bus passes cannot be replaced and is non-refundable.

6. How can I obtain route information?

For Android or Apple IPhones you can download MyStop App. 

Paper route schedules are also available at the GM&O location.

7. I have a voucher for a bus pass, what do I need to bring to secure my pass?

A government issued or picture form ID identifying you as the recipient named on the voucher.

8. Does the Wave bus service travel outside the city limits?

No, The Wave only service the inner city limits of Mobile.  It does not travel to Semmes, Theodore, Citronelle, Saraland, Grand Bay, Dauphin Island, Fairhope or Daphne.  However Baldwin County does have a bus system that travels to Mobile (BRATS) and connects with The Wave at Bienville Square.  BRATS service Fairhope, Daphne and Spanish Fort.

9. Can I bring my bike on the Bus?

Yes, buses are equipped with bike racks on the front of the bus.

10. Can I bring my dog on the bus?

You cannot bring a pet on the bus unless it is a service animal.

11. Can I purchase a Day Pass online or at Customer Service?

No, Day Passes can only be purchased using our MyWAVE card or Mobile App

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Footer FAQs

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1. Frequently Asked Question

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2. Longer Frequently Asked Question

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Mobility Assistance Program

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1. Can I bring a shopping cart?

Yes, but you must remove all items from shopping cart and fold your cart. The driver will secure packages.

2. How many bags can I have?

Six small bags or one large bag.

3. Is it the drivers job to load or unload my bags?

No, it is the clients' responsibility to load and unload their bags.

4. How old can a child be to ride as a Personal Care Attentant (PCA)?

They must be at least twelve years of age.

5. Can my baby ride with me?

No, children six years and under in accordance with state laws must be in a car seat or booster seat. The Mobility Assistance Program (MAP) vehicles are not equipped to secure those type of seats.

6. If I am only going to drop off or pick up something, can the driver wait?

We are a shared ride service and this will not be permissible or schedule time will not allow.

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MyWAVE General FAQs

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1. What is happening to The Wave Transit Fareboxes?

The Wave is transitioning to new tap & go fareboxes that feature four ways to pay: MyWAVE Card, MyWAVE Mobile App, limited use passes, and cash.

2. Why are we transiting to new fareboxes?

The new fareboxes reduce passenger boarding time due to the faster ways to pay and increases on time performance. Additionally, the new fareboxes will no longer have mechanically moving parts which significantly reduces the maintenance downtime.  

3. What are the four ways to pay?

MyWAVE Card, MyWAVE Mobile App, Limited use pass, and cash.

4. Are fare prices changing?

No, the fare remains $1.25, $10 for a weekly pass, $40 for a monthly pass, and transfer fees have been eliminated with the use of your MyWAVE Card.

5. How will transfers work with the new farebox?

Transfers are embedded into the card or app. It will be on your next tap within a two hour window of your initial tap, eliminating the old transfer fee.

6. How will a transfer work if I don’t use the MyWAVE Card or app?

You will need to pay an additional fare.

7. Does the farebox provide change?

No, however, transfers are now free when using your MyWAVE Card or app and using digital currency eliminates the need for change.

8. Are the MyWAVE Card and mobile app interchangeable?

Not at this time. The Pay as You Go balance and/or frequent rider pass on your MyWAVE Card is separate from the balance or pass on your MyWAVE Mobile Application.

9. How long will the MyWAVE Cards last?

The MyWAVE Cards are good for approximately 3 years.

10. What should I do if I lose MyWAVE Card?

Contact customer service immediately (251) 344-5656. The funds remaining on your card will be reloaded to the new card. The cost of a new card is $4.00.

11. I am a reduced fare rider, will I receive a different version of the MyWAVE Card?

Yes, you will receive a picture ID MyWAVE Card.

12. How do I reload the MyWAVE Card?

You can reload your MyWAVE card through our website and the GM&O at 110 Beauregard St Suite 104, customer service.

13. How do I reload the MyWAVE Card?

You can reload your MyWAVE card through our website and the GM&O at 110 Beauregard St Suite 104, customer service.

14. What type of fare passes can I purchase with the MyWAVE Card?

- Pay as you Go (Load money on your card)

- 7-day passes

-  31-day passes

15. How do I purchase a Senior, Disabled, or Student MyWAVE Card?

Contact Customer Service at (251) 344-6600 ext. 265 and a Customer Service Rep will direct you on the required documentation you will need to provide in-person to obtain a reduced fare MyWAVE card. Once your information has been verified, you will be able to purchase your new reduced fare MyWAVE card. You can now load your card with a fare pass at a reduced rate.

16. Are the MyWAVE Card and mobile app interchangeable?

Not at this time. The Pay as You Go balance and/or frequent rider pass on your MyWAVE Card is separate from the balance or pass on your MyWAVE Mobile Application.

17. How do I download and use the MyWAVE app?

The MyWAVE Mobile App can be downloaded through Apple and Android stores. The app is a stand-alone payment option that requires only a mobile device to use.

18. How do I setup the MyWAVE Mobile App?

IPhone:

 

• In the MyWAVE App, “Create an Account.”
• In the Cards section, press “Add a MyWAVE Card to Apple Wallet” or press (“add card” icon) at the top left.
• Follow the prompts to add a pass to your MyWAVE card.
• Once your purchase is complete, press “Add to Apple Wallet.” Choose which Apple device will use your new card (iPhone or Apple Watch)
• Once your card is added, it will display in the Cards section of the MyWAVE app as well as in Apple Wallet.

Compatible with iPhone 8 and above (running iOS 13.6 and above) and Apple Watch Series 3 and above (running watch OS 6.2.8 and above).

  Android:

• In the MyWAVE App, “Create an Account.”
• In the Cards section, press the “add card” icon at the top left.
• Press “Add a MyWAVE Card on your Phone.” This will allow you to add a “virtual” MyWave card on your phone to scan and pay.
• Follow the prompts to add a pass to your MyWave card.
• Once your “virtual” MyWAVE card is added, it will be displayed in the Cards section of the MyWAVE app.
• Reduced Fare customers (Seniors, The Disabled, and Students) can also add their existing MyWAVE cards to their phone and pay.

Compatible with Android running software version 9.0 and above.

19. Are reduced fare products available in the MyWAVE App?

Only Full-Fare products are available.

20. Are the MyWAVE Card and mobile app interchangeable?

Not at this time. The Pay as You Go balance and/or frequent rider pass on your MyWAVE Card is separate from the balance or pass on your MyWAVE Mobile Application.

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Transit Services

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1. Do you have wheelchair accessible locations?

All Wave Transit Vehicles are ADA Accessible. 

2. Do I have to be at a bus stop to be picked up?

No, a passenger may catch a bus at any intersection along the route; as long as, it is deemed safe and the passenger signals the Bus Operator on the same side of the street that the bus is traveling. Passengers that have an Android or Apple IPhone can download and access the MyStop App to receive real-time route information and identification of bus stop locations.

3. Can I use a Transfer to return Home?

No, all fares and transfers are used for one way trips. A fare must be paid to travel outbound from your original destination and to return back to that original    

destination.

4. Can I share my Monthly Pass with another rider?

No, the monthly pass is only valid for one swipe per ride or passenger trip.

5. I bought a Monthly Pass and The Transit was closed for a holiday, will the Transit System give me a credit for the day it was closed?

No, all passes are valid from the date it was activated to the date of expiration stamped on it.

6. Do you have a bus that travels to the Airport?

Yes, Route #1-Airport now travels to and from Mobile Regional Airport. The new bus stop known as “Airport Station” is located on the west end, outside curb, of Mobile Regional Airport and departs hourly Monday-Friday, 6:00a.m.-7:00p.m. and Saturdays, 7:00a.m. -7:00p.m.

7. Why won't the bus wait for me? They know I ride every day.

All buses are on a fixed time schedule, we suggest a passenger get to the bus stop at least 10 minutes early, to wait for the bus. Bus Operators are not required to wait on passengers running late, due to time constraints in their schedules.

8. Why do the drivers make me show my ID?

 All reduced fare passengers are required to show their Wave Transit ID to receive the reduced fare.

9. What are the lost and found policies and procedures for the Wave Transit System?

Telephone: 251-344-6600
Office Hours: Monday through Friday: 8 a.m. to 5 p.m. (CST) 

Summary of Polices/Procedures

• Please be advised that items are not guaranteed to be found by the operator.
• The Wave Transit System’s lost and found items will be processed and /or discarded from the Beltline Office, 1224 W. I-65 Service Road, South, Mobile, Alabama
• Lost and found items are reported by the Operator to the Dispatch Office or    On-Duty Supervisor.  
• If Items are lost on Saturday, those items will be available on the next business day.
• If an item is lost on a day that falls prior to an observed holiday, then the item will not be available until the next business day.
• All items are held in the Dispatch Office for (30) thirty consecutive days from the date they are found by The Wave Transit.

Disposal Process

• All perishable food and soiled items that are emanating an odor will be disposed of immediately.
• Personal documents such as ID/Credit/Social Security Cards, Driver’s Licenses, etc. will be shredded.
• Items of no apparent value or use will be discarded.
  Items in good condition will be donated to a charitable organization.
  
  

10. Pets

Pets are not allowed on the bus, except for assisted service animals that are such marked or declared (having a harness, coat, or card from doctor.)

11. Loading and Unloading Your Bike

Step 1

• Remove loose items from bike.
• If bike rack is empty, squeeze handle to release latch and fold down rack. The rack weighs less than 20 pounds and is easy to raise and lower.

Step 2

• Only load your bike from the curb side or in front of the bus. This is for your safety!
• Lift your bike into the available wheel slot. Use the farthest slot from the bus.

Step 3

• Raise and secure the support arm over the front tire of your bike.
• The support arm must be positioned so the hook rests on the highest point of the tire.
• If you wish, secure your bike with your personal bike lock.
• Board the bus and pay your regular fare (there is no additional charge for a bicycle).

Step 4

• Inform the driver you will be unloading your bike when you signal for your stop.
• Lower the support arm, lift your bike out of rack toward the curb.
• Fold up the rack if empty, and step away from bus with bike.