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CP - Functionality Test

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1. Can I apply online?

answer here

2. Do I have to license my pets?

Answer here.

3. Where can I sign up for utilities?

Answer here

4. How do I contact a city/county department?

Visit the Staff Directory to find all department and staff contact information.

5. Where can I find the answers to my frequently asked questions?

Use the FAQs module to easily find answers to the questions you ask the most.

6. Trivia: What's two & two?

Twenty-two (LOL)

7. do they server drinks on the bus

No we do not server drinks on the bus, sorry!  Drinks with Lids are allowed. Click here

8. do they server drinks on the bus

No we do not server drinks on the bus, sorry!  Drinks with Lids are allowed. Click here

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Fares

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1. Can I purchase a Day Pass online or at Customer Service?

A Day Pass can be purchased through our customer service representative(s) at the GM&O Transportation Center (110 Beauregard St.).

2. How do I order MAP tickets?

To purchase MAP tickets, call Customer Service at (251) 344-6600 ext. 265, or request for tickets to be mailed by purchasing online using a major debit or credit card (MAP Online Ticket Purchase).

3. How long does it take to get my MAP tickets or bus pass if ordered phone?

It can take up to 7-10 business days to receive your tickets in the mail.  We ask that  customers make their ticket order at least a week in advance to ensure they are received in time.

4. Can I receive a refund for my bus pass if I don’t use it?

No, bus passes are non-refundable.

5. What happens if I lose my bus pass and my time has not expired?

Lost, stolen, or destroyed bus passes cannot be replaced and is non-refundable.

6. How can I obtain route information?

Download a The Wave Transit Mobile App- Avail Technologies to view bus routes, bus route stops, and real-time bus information. To download the app, please follow the links below. 

Apple Download   Android Download

Customers can also view bus route information through our website, or pick up a brochure from the GM&O Transportation Center (110 Beauregard St.).

7. I have a voucher for a bus pass, what do I need to bring to secure my pass?

A government issued or picture form ID identifying you as the recipient on the voucher.

8. Does The WAVE bus service travel outside the city limits?

No, The WAVE only provides routes in the City of Mobile, not Mobile County.

9. Can I bring my bike on the Bus?

Yes, buses are equipped with bike racks on the front of the bus.

10. Can I bring my dog on the bus?

Customers can't bring pets on buses unless it's a service animal.

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Mobility Assistance Program

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1. Can I bring a shopping cart?

Yes, you can bring a small foldable shopping cart. You must remove all items from shopping cart and fold your cart. You must keep possession of your items at all times.

2. How many bags can I have?

Six small bags or one large bag.

3. Is it the drivers job to load or unload my bags?

No, it is the clients' responsibility to load and unload their bags.

4. How old can a child be to ride as a Personal Care Attentant (PCA)?

They must be at least twelve years of age.

5. Can my baby ride with me?

No, children six years and under in accordance with state laws must be in a car seat or booster seat. The Mobility Assistance Program (MAP) vehicles are not equipped to secure those type of seats.

6. If I am only going to drop off or pick up something, can the driver wait?

We are a shared ride service and this will not be permissible or schedule time will not allow.

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MyWAVE General FAQs

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1. What is happening to The Wave Transit Fareboxes?

The Wave is transitioning to new tap & go fareboxes that feature four ways to pay: MyWAVE Card, MyWAVE Mobile App, limited use passes, and cash.

2. Why is The WAVE transitioning to fareboxes?

The new fareboxes reduce passenger boarding time due to the faster ways to pay and increases on time performance. Additionally, the new fareboxes will no longer have mechanically moving parts which significantly reduces the maintenance downtime.  

3. What are the four ways to pay?

MyWAVE Card, MyWAVE Mobile App, Limited use pass, and cash.

4. Are fare prices changing?

No, fare prices will remain the same, A day pass is $3, $ a weekly pass is $10, and a monthly pass is $40. With the use of a MyWAVE card or your mobile app, transfers are free. 

5. How will transfers work with the new farebox?

Transfers are embedded into the card or app. It will be on your next tap within a two hour window of your initial tap, eliminating the old transfer fee.

6. How will a transfer work if I don’t use the MyWAVE Card or app?

You will need to pay an additional fare.

7. Does the farebox provide change?

No, however, transfers are now free when using your MyWAVE Card or app and using digital currency eliminates the need for change.

8. Are the MyWAVE Card and mobile app interchangeable?

Not at this time. The Pay as You Go balance and/or frequent rider pass on your MyWAVE Card is separate from the balance or pass on your MyWAVE Mobile Application.

9. How long will the MyWAVE Cards last?

A MyWAVE card is usable for 3 years before having to purchase a new one. 

10. What should I do if I lose MyWAVE Card?

Contact customer service immediately at (251)344-6600. The funds remaining on your card will be reloaded to the new card. The cost of a new card is $4.00.

11. I am a reduced fare rider, will I receive a different version of the MyWAVE Card?

Yes, you will receive a picture ID MyWAVE Card.

12. Are reduced fare products available in the MyWAVE App?

Only Full-Fare products are available.

13. How do I reload the MyWAVE Card?

You can reload your MyWAVE card at our customer service office: GM&O at 110 Beauregard St Suite 104.

14. What type of fare passes can I purchase with the MyWAVE Card?

- Pay as you Go (Load money on your card)

- Weekly Passes

-  Monthly Passes

15. How do I purchase a Senior, Disabled, or Student MyWAVE Card?

Contact Customer Service at (251) 344-6600 and a Customer Service Rep will direct you on the required documentation you will need to provide in-person to obtain a reduced fare MyWAVE card. Once your information has been verified, you will be able to purchase your new reduced fare MyWAVE card. You can now load your card with a fare pass at a reduced rate.

16. Are the MyWAVE Card and mobile app interchangeable?

Not at this time. The Pay as You Go balance and/or frequent rider pass on your MyWAVE Card is separate from the balance or pass on your MyWAVE Mobile Application.

17. How do I download and use the MyWAVE app?

The MyWAVE Mobile App can be downloaded through the Apple store and Google play. The app has a stand-alone payment option that requires only a mobile device to use.

18. How do I setup the MyWAVE Mobile App?

IPhone:

 

• In the MyWAVE App, “Create an Account.”
• In the Cards section, press “Add a MyWAVE Card to Apple Wallet” or press (“add card” icon) at the top left.
• Follow the prompts to add a pass to your MyWAVE card.
• Once your purchase is complete, press “Add to Apple Wallet.” Choose which Apple device will use your new card (iPhone or Apple Watch)
• Once your card is added, it will display in the Cards section of the MyWAVE app as well as in Apple Wallet.

Compatible with iPhone 8 and above (running iOS 13.6 and above) and Apple Watch Series 3 and above (running watch OS 6.2.8 and above).

  Android:

• In the MyWAVE App, “Create an Account.”
• In the Cards section, press the “add card” icon at the top left.
• Press “Add a MyWAVE Card on your Phone.” This will allow you to add a “virtual” MyWave card on your phone to scan and pay.
• Follow the prompts to add a pass to your MyWave card.
• Once your “virtual” MyWAVE card is added, it will be displayed in the Cards section of the MyWAVE app.
• Reduced Fare customers (Seniors, The Disabled, and Students) can also add their existing MyWAVE cards to their phone and pay.

Compatible with Android running software version 9.0 and above.

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Transit Services

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1. Do you have wheelchair accessible vehicles?

All Wave Transit Vehicles are ADA Accessible. 

2. Do I have to be at a bus stop to be picked up?

No, but it is highly recommended. A passenger may catch a bus at any intersection along the route as long as it is deemed safe. The passenger may signal the Bus Operator on the same side of the street the bus is traveling.  Passengers that have an Android or Apple iPhone can download and access the MyStop App to receive real-time route information and identification of bus stop locations.

3. Can I use a Transfer to return Home?

No, all fares and transfers are used for one way trips. A fare must be paid to travel outbound from your original destination and to return back to the original destination.

4. Can I share my Monthly Pass with another rider?

No, the monthly pass is only valid for one swipe per ride or passenger trip.

5. I purchased a Monthly Pass and The Transit was closed for the holiday. Will the Transit System reward me a credit for the day it was closed?

No, all passes are valid from the date it was activated to the date of expiration stamped on it.

6. Why do the drivers make me show my ID?

 All reduced fare passengers are required to show their Wave Transit ID to receive the reduced fare.

7. What are the lost and found policies and procedures for the Wave Transit System?

Telephone: 251-344-6600
Office Hours: Monday through Friday: 8 a.m. to 5 p.m. (CST) 

Summary of Polices/Procedures

• Please be advised that items are not guaranteed to be found by the operator.
• The Wave Transit System’s lost and found items will be processed and /or discarded from the Beltline Office, 1224 W. I-65 Service Road, South, Mobile, Alabama
• Lost and found items are reported by the Operator to the Dispatch Office or    On-Duty Supervisor.  
• If Items are lost on Saturday, those items will be available on the next business day.
• If an item is lost on a day that falls prior to an observed holiday, then the item will not be available until the next business day.
• All items are held in the Dispatch Office for (30) thirty consecutive days from the date they are found by The Wave Transit.

Disposal Process

• All perishable food and soiled items that are emanating an odor will be disposed of immediately.
• Personal documents such as ID/Credit/Social Security Cards, Driver’s Licenses, etc. will be shredded.
• Items of no apparent value or use will be discarded.
  Items in good condition will be donated to a charitable organization.
  
  

8. Pets

Pets are not allowed on the bus unless it's a service animal.

9. Loading and Unloading Your Bike

Step 1

• Remove loose items from bike.
• If bike rack is empty, squeeze handle to release latch and fold down rack. The rack weighs less than 20 pounds and is easy to raise and lower.

Step 2

• Only load your bike from the curb side or in front of the bus. This is for your safety!
• Lift your bike into the available wheel slot. Use the farthest slot from the bus.

Step 3

• Raise and secure the support arm over the front tire of your bike.
• The support arm must be positioned so the hook rests on the highest point of the tire.
• If you wish, secure your bike with your personal bike lock.
• Board the bus and pay your regular fare (there is no additional charge for a bicycle).

Step 4

• Inform the driver you will be unloading your bike when you signal for your stop.
• Lower the support arm, lift your bike out of rack toward the curb.
• Fold up the rack if empty, and step away from bus with bike.