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No we do not server drinks on the bus, sorry! Drinks with Lids are allowed. Click here
Day passes can be purchased at the GM&O Customer Service.
To purchase MAP tickets, call Customer Service at (251) 344-6600 ext. 265, or request for tickets to be mailed by purchasing online using a major debit or credit card (MAP Online Ticket Purchase).
It can take up to 7-10 business days to receive your tickets in the mail. We ask that customers make their ticket order at least a week in advance to ensure they are received in time.
No, bus passes are non-refundable.
Lost, stolen, or destroyed bus passes cannot be replaced and is non-refundable.
For Android or Apple IPhones you can download MyStop App.
Paper route schedules are also available at the GM&O location.
A government issued or picture form ID identifying you as the recipient on the voucher.
No, The Wave only service the inner city limits of Mobile
Yes, buses are equipped with bike racks on the front of the bus.
Customers can't bring pets on buses unless it's a service animal.
Yes, you can bring a small foldable shopping cart. You must remove all items from shopping cart and fold your cart. You must keep possession of your items at all times.
Six small bags or one large bag.
No, it is the clients' responsibility to load and unload their bags.
They must be at least twelve years of age.
No, children six years and under in accordance with state laws must be in a car seat or booster seat. The Mobility Assistance Program (MAP) vehicles are not equipped to secure those type of seats.
We are a shared ride service and this will not be permissible or schedule time will not allow.
The Wave is transitioning to new tap & go fareboxes that feature four ways to pay: MyWAVE Card, MyWAVE Mobile App, limited use passes, and cash.
The new fareboxes reduce passenger boarding time due to the faster ways to pay and increases on time performance. Additionally, the new fareboxes will no longer have mechanically moving parts which significantly reduces the maintenance downtime.
MyWAVE Card, MyWAVE Mobile App, Limited use pass, and cash.
No, the fare remains $1.25, $10 for a weekly pass, $40 for a monthly pass, and transfer fees have been eliminated with the use of your MyWAVE Card and app.
Transfers are embedded into the card or app. It will be on your next tap within a two hour window of your initial tap, eliminating the old transfer fee.
You will need to pay an additional fare.
No, however, transfers are now free when using your MyWAVE Card or app and using digital currency eliminates the need for change.
Not at this time. The Pay as You Go balance and/or frequent rider pass on your MyWAVE Card is separate from the balance or pass on your MyWAVE Mobile Application.
The MyWAVE Cards are good for approximately 3 years.
Contact customer service immediately at (251)344-6600. The funds remaining on your card will be reloaded to the new card. The cost of a new card is $4.00.
Yes, you will receive a picture ID MyWAVE Card.
Only Full-Fare products are available.
You can reload your MyWAVE card at our customer service office: GM&O at 110 Beauregard St Suite 104.
- Pay as you Go (Load money on your card)
- Weekly Passes
- Monthly Passes
Contact Customer Service at (251) 344-6600 and a Customer Service Rep will direct you on the required documentation you will need to provide in-person to obtain a reduced fare MyWAVE card. Once your information has been verified, you will be able to purchase your new reduced fare MyWAVE card. You can now load your card with a fare pass at a reduced rate.
The MyWAVE Mobile App can be downloaded through the Apple store and Google play. The app has a stand-alone payment option that requires only a mobile device to use.
Compatible with iPhone 8 and above (running iOS 13.6 and above) and Apple Watch Series 3 and above (running watch OS 6.2.8 and above).
Compatible with Android running software version 9.0 and above.
All Wave Transit Vehicles are ADA Accessible.
No, but it is highly recommended. A passenger may catch a bus at any intersection along the route as long as it is deemed safe. The passenger may signal the Bus Operator on the same side of the street the bus is traveling. Passengers that have an Android or Apple iPhone can download and access the MyStop App to receive real-time route information and identification of bus stop locations.
No, all fares and transfers are used for one way trips. A fare must be paid to travel outbound from your original destination and to return back to the original destination.
No, the monthly pass is only valid for one swipe per ride or passenger trip.
No, all passes are valid from the date it was activated to the date of expiration stamped on it.
All reduced fare passengers are required to show their Wave Transit ID to receive the reduced fare.
Telephone: 251-344-6600Office Hours: Monday through Friday: 8 a.m. to 5 p.m. (CST)
Pets are not allowed on the bus unless it's a service animal.